Wednesday, February 19, 2020

Service Organisation Case Study Example | Topics and Well Written Essays - 2500 words

Service Organisation - Case Study Example Accessibility is a key issue and an importance operations management issue for hotels and this essay will use Holiday Inn Nottingham as a case study to analyse the operational functions of a service organisation. The operational functions of an organisation are those that enable it to undertake its role (Flaherty 1996, Slack et al 1998). In the case of a service organisation, the operational functions would be those that implement the organisation's core service. In the case of Holiday Inn Nottingham, its operational functions will involve those functions that enable customers to book their services, and the people involved in making sure this is carried out appropriately. The operational functions of an organisation are also determined by the three roles as implementers of business strategy, supporters to the business strategy and as the drivers of business strategy (Flaherty 1996, Slack et al 1998). This has several meanings for Holiday Inn Nottingham, because as an implementer of business strategy it will have to ensure that it puts the general Holiday Inn strategy into place. This would include attracting customers to the hotel by managing and promoting the Holiday Inn brand in Nottingha m, through marketing and advertising the organisation. As a support of business strategy, Holiday Inn Nottingham has to develop resources to provide the capabilities which are needed to allow the hotel to achieve its strategic goals (Flaherty 1996, Slack et al 1998). Holiday Inn Nottingham has completed a major refurbishment of its hotel, and part of these refurbishments include modernising accommodation and business facilities, so that the hotel can fulfil its role in implementing the Holiday Inn business strategy. In terms of driving the business strategy, Holiday Inn Nottingham has to ensure that it retains its competitive edge (Flaherty 1996, Slack et al 1998) over other hotels in the city and the recent refurbishment demonstrates how Holiday Inn Nottingham is committed to driving business strategy. The modernisation of the rooms ensures that its customers and potential customers are accommodated in rooms that meet global standards in terms of quality and comfort. For its busine ss customers, Holiday Inn Nottingham also offers free on-site car parking, which immediately puts it at a competitive advantage as a business venue as it represents the best value for its cost. The operational functions of Holiday Inn are also better demonstrated by looking its performance objectives which include the quality advantage, the speed advantage, the dependability advantage, the flexibility advantage and the cost advantage (Harris 1989). In order to understand these advantages and the operational functions of Holiday Inn Nottingham better, a detailed examination will now follow of the organisation. Service Package The service package is the bundle of goods and services that is provided by Holiday Inn Nottingham (Lecture Notes). The most visible part of the service package is the hotel's supporting facility which consists of its guest rooms, facilities for guests and business facilities. The hotel offers three different types of guest rooms to cater for the different guest types; from single and double rooms to executive rooms and suites. Guests will also have access to a health fitness centre and internet connections in their rooms. Business customers also have a variety of room

Tuesday, February 4, 2020

Enterprise Risk Management Assignment Example | Topics and Well Written Essays - 2500 words

Enterprise Risk Management - Assignment Example The collapse of the Lehman Brothers in the year 2008 due to bankruptcy there was a grave financial crisis not only in the US but across the entire world. In the 21st century the different economies of the world are closely connected with economic and bilateral ties which make one dependent and linked to the other. As a result, an event or incident taking place at distant corner of the world would invariable have an impact on the rest of the nations of the world, because they are connected to each other in one or more ways. In this paper, the researcher takes up crisis as the event of discussion in this paper. For convenience of study the entire paper is divided into a number of sections and discussed. Firstly, the researcher defines crisis, states the different types of crisis, makes a discussion on the impacts of crisis, talks about crisis management, the importance of crisis management and finally does a case study of the Lehman Brothers. Lastly, the researcher draws the conclusion based on the entire discussion throughout the paper. The conclusion again verifies and validates the belief held by the researcher about the corporate crisis and its impact on the entire economy of the world. The organisation or a company is a single body comprising of a number of departments, the departments are again formed by a number of employees designated with particular job responsibilities. The structure and its entire range of its functioning make it a complex structure which needs efficient and strategic planning. The smooth functioning of a company is essential for the commercial success of the company and even for a strong foundation for the entire economic structure of the country. Countries with a number of successful companies are the ones with affluent economic condition. The close connection between successful companies and economic condition of a country can also be made out from the fact that with the crippling of a significant company can break the